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Travel Update: COVID-19

Temporary Deferment Policies due to COVID19

Deferring Tours and Cruises Departing 01 – 30 June 2020 (still planning to operate as normal)

With the announcement from the Australian Government of a ‘Travel Ban’ at this time we have now introduced the following Temporary Deferment policy for tours and cruises until the end of June. Please be clear that these tours have not been suspended but due to the government advice we are relaxing the policy:
ATGs Future Holiday Credit – equal to 100% of the value of the booking if paid in full
If not paid in full, the deposit will be held in credit with no fees
Credit is valid for travel on any ATG tour or cruise up until the end of 2021 – APT, Travelmarvel, Botanica, Travelglo
Credit will be the gross amount of the booking – no 3rd party fees will be charged (some airline fees may apply)
Credit can be used for multiple bookings if desired for the original traveller
Credit can be partly transferred to a person accompanying clients on the alternative trip. It is not transferable to another person, nor is it redeemable for cash.

Deferring Tours and Cruises Departing 01 July 2020 onwards (planning to operate as normal)

Cruise Bookings* – Paid in full for travel within 100 days: Bookings wishing to postpone/defer their 2020 travel, can do so anytime up to 14 days prior to departure, and funds paid will be held as a future holiday credit for use in either 2020, 2021 or 2022 with a change fee of $250 per person.   Any 3rd party fees, including airline change fees will be applicable.

Land, Rail and Combination (Land and Cruise) Bookings* – Paid in full for travel within 100 days: Bookings wishing to postpone/defer their 2020 travel, can do so anytime up to 30 days prior to departure, and funds paid will be held as a future holiday credit for use in either 2020, 2021 or 2022 with a change fee of $250 per person. Any 3rd party fees, including airline change fees will be applicable.

All Bookings* – Deposited for travel in 2020: Bookings wishing to postpone/defer their 2020 travel, can do so and the deposit paid will be held as a future holiday credit to be used towards any trip in 2020, 2021 or 2022 with a change fee of $250 per person. Any 3rd party fees, including airline change fees will be applicable.

All Cancellations

Bookings wishing to be cancelled – departing 01 June 2020 onwards: Normal fees apply as per our terms and conditions.