The APT Travel Group Coronavirus Update
The APT Travel Group thanks all our travellers for their patience and support during this very difficult time. The safety and wellbeing of our guests and employees continues to be our highest concern and we are working hard to ensure the best outcomes for all.
The following information explains the current status of 2020 tours and cruises and provides details for those impacted.
• Touring and Cruising Suspended up to and including 30 September 2020
Future Holiday Credit
A future holiday credit equal to the full value of your booking, is being offered to all our suspended tours. This includes us absorbing any applicable third-party fees (some airline fees may apply). This is valid for travel with us up to the end of 2022. You can use this for multiple bookings and the credit can be transferred to another person. It is not redeemable for cash.
The APT Security and Protection Promise now includes temporary COVID Flexible Booking Cover for both rebooking and new bookings to provide additional assurance. Details of our policies can be found here.
To offer further protection during this time we wish to advise that the funds paid to us, either by you directly or from your travel agent, are secure in a separate bank account that ensures our supplier payments are paid directly from that account. That means that the funds that you are leaving with us for future travel are safe and used only for payments related to your holiday.
Unprecedented Times & Force Majeur
Due to the exceptional and substantial impact that COVID-19 is having on our industry and our guests, we are conferring this additional benefit over and above our usual terms and conditions. This is a situation that is classified as a Force Majeure event. Meaning it is beyond all reasonable control and not reasonably preventable by our business. View our full Terms and Conditions here, these have not been amended and are as per our usual conditions across all our brochures
Airlines & Border Protection Levels
Many airlines around the world have announced a reduction in their service levels and international/domestic activity. You may have been contacted directly by an airline at this stage. Similarly other tour operators we partner with, including land and cruise partners of ours, are also making rolling announcements about their services. We are in constant contact with our partners and will work hard to deliver you the most relevant information as and when we can.
Bookings beyond the suspension dates listed above
While we have announced the suspension of touring and cruising across our products as listed above, we are continuing to review future departures and will continue to make announcements on a rolling basis until such a time that borders reopen and we can travel again. Customers wishing to explore their travel options have access to our policies due to COVID, found here.
Latest formal advice can be found:
The US Department of State website provides the latest travel safety information for travellers heading overseas: https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/
Government of Canada: https://travel.gc.ca/
United Nations World Health Organisation: www.who.int