Travel Update – The APT Travel Group Coronavirus Update
18 March 2020
The safety and wellbeing of our guests and employees is of our highest concern during this time of uncertainty, and we are continuously monitoring the evolving COVID-19 situation. Travel to all countries is now being affected in some way, with many changing their border control and entry policies, health screening and some with complete entry restrictions.
Based on this, we have made the difficult decision to suspend all our International tours and cruises up to and including 24 April 2020.
This is an unprecedented time and as such we are offering the following flexibility to guests with bookings during this time to be able to continue to travel with us. A future holiday credit equal to 120% of the value of the booking to be valid up until the end of 2021. It will be applicable for multiple bookings and the credit can be partly transferred to a person accompanying clients on an alternative trip. Otherwise it is not transferable to another person, nor is it redeemable for cash.
We will be contacting all our members and agent partners directly affected by this change and we have set up a dedicated customer care team specifically for this situation.
Tours and Cruises after 25 April 2020 will operate as scheduled at this time.
Any 2020 bookings falling outside of the suspension dates listed above will be able to access our updated and extended Temporary Deferment Policy:
North America 2020 Travel – Temporary deferment policy
o Paid in full for travel within 60 days to Australia and New Zealand
o Paid in full for travel within 100 days to all other International Destinations
Cruise (River or Ocean) Bookings: Bookings wishing to postpone/defer their 2020 travel, can do so anytime up to 14 days prior to departure, and funds paid will be held as a future vacation credit for use in either 2020, 2021 or 2022 with a change fee of USD/CAD/AUD $250 per person. Any 3rd party fees will be applicable.
Land, Rail and Combination (Land and Cruise) Bookings: Bookings wishing to postpone/defer their 2020 travel, can do so anytime up to 30 days prior to departure, and funds paid will be held as a future vacation credit for use in either 2020, 2021 or 2022 with a change fee of USD/CAD/AUD $250 per person. Any 3rd party fees will be applicable.
• Bookings* – Deposited for travel in 2020: All booking wishing to amend their 2020 travel, can do so and the deposit paid can be used towards any trip in 2020 or 2021 with a change fee of USD/CAD/AUD $70 per person. Any 3rd party fees will be applicable.
All bookings wishing to postpone/defer their 2020 travel, can do so and the deposit paid will be held as a future vacation credit to be used towards any trip in 2020, 2021 or 2022 with a change fee of USD/CAD/AUD $250 per person. Any 3rd party fees will be applicable
• Bookings wishing to be cancelled – departing anytime: Normal fees apply as per our terms and conditions.
*Subject to change or withdrawal without notice. Any funds deferred to a new holiday or holiday credit is non-refundable.
Please note our Customer Service Centre is currently experiencing exceptionally high call levels and at this time we are prioritising our guests who are currently overseas to ensure their safe return home.
As always our highest priority continues to be the safety, security and well-being of our guests, partners and team members.
As an Australian, family owned business with over 90 years of history providing our guests with amazing travel experiences, we have seen many phases of the travel landscape and share the concern of all our travellers during this time, however we are committed to continuing to build on our solid history and we look forward to continuing to provide our travellers with memorable journeys for years to come.
If you’d like additional information please don’t hesitate to contact us directly on 1800 691 8641, firstname.lastname@example.org or reach out to your travel agent.
Latest formal advice can be found:
The US Department of State website provides the latest travel safety information for travellers heading overseas: https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/
Government of Canada: https://travel.gc.ca/
United Nations World Health Organisation: www.who.int