What does your job entail and what do you love most about your job?
I am responsible for running tours from the first point of departure, and look after the passengers' wellbeing to ensure that all aspects of their tour are fulfilled. In preparation for the tour, I'll call all the hotels, restaurants, local guides and suppliers, transport so that nothing is left to chance to make sure all elements of the tour are confirmed. I also arrange any extra visits to be included like lunch venues or places of interest, which I feel will enhance the daily itinerary. As a tour director, I do all my own research and give commentary on the coach.
Other aspects of my role involve the Freedom of Choice
excursions and making bookings accordingly. Some of the restaurants we use require preorders so I'll give guests the menu, take their orders then call them in. I assist with hotel check-in and labelling suitcases for room delivery. On departure day, I'll check I have all the guests' suitcases before we load them onto the coach.
As a rule, I'll always go over the route and timings with the coach driver, preferring scenic routes to quick motorway travel. I enjoy the fact that no day is ever the same and sharing my knowledge of the places we visit, bringing places alive. For some, the holiday could be a dream of a lifetime and you want to ensure clients go home having had a magical trip.